Rob’s Recovery

1. Introduction

Rob's Recovery LTD ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

**Contact Information:** Name, phone number, email address, and other details provided during service requests.
**Location Information:** Location text and GPS coordinates when you choose to provide them for service dispatch. We do not perform continuous background location tracking.
**Vehicle and Service Request Information:** Details about your vehicle and your service request necessary for recovery services (e.g., make, model, condition, issue details).
**Communication Data:** Messages, comments, and other communications you submit in service requests or when contacting us.
**Account and Authentication Data:** Account identifiers such as email, user ID, role, and session-related information used for login, access control, and account security.
**Device and App Identifiers:** Push notification device tokens (including FCM tokens) used to send service alerts and updates.

3. How We Use Your Information

We use the information collected for the following purposes:

To provide and manage vehicle recovery and roadside assistance services.
To contact you regarding your service requests or updates.
To confirm your location for service delivery.
To authenticate users, manage account access by role, and maintain account/session security.
To send push notifications, including service alerts, status updates, and operational messages.
To comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

**Performance of a Contract:** To provide the services you have requested.
**Consent:** Where you have explicitly provided consent (e.g., for location sharing).
**Legal Obligation:** To comply with applicable laws or regulations.
**Legitimate Interest:** To ensure the smooth operation of our business and enhance customer experience.

5. Sharing Your Information

We do not sell your personal data. We only disclose personal data where necessary to operate our services, provide app functionality, or comply with legal obligations:

Where we use service providers, they process data on our behalf under contractual safeguards and only for the purposes described in this policy.

With recovery partners or contractors who assist in delivering services.
With service providers that support database and authentication operations.
With notification delivery providers, including Firebase/Google infrastructure, to deliver push notifications.
With hosting and infrastructure providers that securely process data on our behalf.
With legal or regulatory authorities when required by law.

6. Mobile App Data & Permissions

If you use our mobile app, we process additional app-related data and permissions to provide core service features:

**Internet Access:** Required for app connectivity, account login, and service request processing.
**Notifications Permission:** Required to deliver service alerts and operational updates to your device.
**Location Data (when provided):** Used to dispatch and deliver roadside/recovery services. We only process location information you provide.
**Notification Tokens:** We collect and store push notification device tokens (including FCM tokens) for message delivery.

Push notifications may be delivered via Firebase/Google infrastructure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

9. Your Rights

Under applicable data protection laws, you have the following rights:

**Access:** Request a copy of the personal data we hold about you.
**Correction:** Request corrections to inaccurate or incomplete data.
**Deletion:** Request the deletion of your data, subject to legal obligations.
**Restriction:** Request that we limit the processing of your data in certain circumstances.
**Data Portability:** Request a copy of your data in a structured, machine-readable format.
**Objection:** Object to the processing of your data for certain purposes.

To exercise these rights, please contact us at contact@robsrecovery.co.uk.

10. International Data Transfers

We and our cloud/service providers may process personal data outside the UK and/or EEA. Where this happens, we apply appropriate safeguards under applicable data protection law, such as contractual safeguards and equivalent protections.

11. Children's Privacy

Our services are not directed to children, and we do not knowingly collect personal data from children.

12. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device to collect and analyze data about your interactions with our site.

13. Google Play Data Safety Mapping

The table below summarises key personal data categories used in our app:

We do not sell personal data and do not share personal data for advertising purposes.

Data Type	Collected	Shared	Purpose
Contact info (name, email, phone)	Yes	No	Account management, customer contact, service delivery
Location data (location text and coordinates when provided)	Yes	No	Service dispatch and location verification
Vehicle/service request details	Yes	No	Service fulfilment, operational processing, support
Messages/comments submitted in requests	Yes	No	Customer communication and case handling
Account/authentication data (email/user ID, role, session-related information)	Yes	No	Login, access control, and security
Device/app identifiers (notification token, including FCM token)	Yes	No	Push notification delivery and app operations

"Shared" in the table above means data disclosure to third parties for their own independent use. Data may still be processed by contracted service providers solely to operate app features (for example, cloud hosting, authentication, and push notification delivery).

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." Your continued use of our services constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Robs Recovery LTD
Phone: +44 07405 708083
Email: contact@robsrecovery.co.uk
Address: 17, Stagwell Road, Great Cambourne, Cambridge, Cambridgeshire, CB23 5DU