Terms and Conditions

1. Introduction

1.1. Robs Recovery Ltd ("we," "us," or "our") operates as a vehicle recovery service provider.

1.2. Robs Recovery Ltd, registered in England and Wales under company number 14182449.

Registered office: 52 Crow Hill Lane, Great Cambourne, Cambridge, England, CB23 5AW

Email: contact@robsrecovery.co.uk

Phone: 07405 708083

1.3. By using our services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements.

2. Services

• 2.1. We provide vehicle recovery, towing, and roadside assistance services.
• 2.2. Our services are subject to availability and may vary depending on your location and the nature of the service request.
• 2.3. All services are provided on a first-come, first-served basis unless otherwise agreed.
• 2.4. Additional charges may apply for out-of-hours recovery or extended distances.

3. Using Our Location Sharing Feature

• 3.1. The location-sharing feature is provided solely to assist in locating your vehicle for recovery services.
• 3.2. Before using this feature, you must contact Robs Recovery Ltd by phone to confirm the availability of our services and agree to the job.
• 3.3. You must provide accurate and truthful information, including your phone number and vehicle location.
• 3.4. Robs Recovery Ltd is not liable for delays or errors caused by inaccurate information provided by you.

4. Customer Responsibilities

• 4.1. You must ensure that your vehicle is accessible and in a safe location for recovery.
• 4.2. You are responsible for providing accurate contact information and staying available during the recovery process.
• 4.3. If the vehicle requires special equipment for recovery, additional charges may apply.

5. Pricing and Payments

• 5.1. Our prices are provided during the initial call or as per our published rates.
• 5.2. All payments are due upon completion of the recovery service unless otherwise agreed in writing.
• 5.3. We accept payment by cash, bank transfer and card.

6. Cancellations

• 6.1. Cancellations made before dispatch are free of charge.
• 6.2. If you cancel the job after dispatch, a cancellation fee may apply.

7. Limitation of Liability

• 7.1. While we take every precaution to provide timely and safe services, Robs Recovery Ltd is not liable for:
• Delays due to traffic, weather, or other unforeseen circumstances.
• Damage caused by pre-existing conditions of the vehicle.
• Items left inside the vehicle during recovery.
• 7.2. Our total liability for any claim is limited to the cost of the service provided.

8. Data Usage

• 8.1. We collect and process customer data, including phone numbers and vehicle location, solely to provide the requested recovery service.
• 8.2. Data is handled securely and will not be used for any purpose other than delivering our services unless required by law.
• 8.3. For additional information on how we handle customer data, please refer to our Privacy Policy.

9. Dispute Resolution

• 9.1. If you have a complaint, please contact us at contact@robsrecovery.co.uk or call us at 07405 708083.
• 9.2. We aim to resolve all disputes amicably. If a resolution cannot be reached, disputes will be governed by the laws of England and Wales.

10. Changes to Terms

• 10.1. Robs Recovery Ltd reserves the right to update these Terms and Conditions at any time.
• 10.2. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

11. Contact Information

For any questions about these Terms and Conditions, please contact us at:

• Robs Recovery Ltd, registered in England and Wales under company number 14182449.
• Registered office: 52 Crow Hill Lane, Great Cambourne, Cambridge, England, CB23 5AW
• Email: contact@robsrecovery.co.uk
• Phone: 07405 708083